Behind every successful nursing student is an advisor who helped guide the way. Across Washington State University College of Nursing, advisors support students through decisions, challenges, and milestones. In honor of National Advisor Appreciation Day on April 21, meet a few of the people who help Coug Nursing students stay on track and reach their goals.
Jenny Schrock
Academic Coordinator, Vancouver campus
Jenny Schrock’s path into advising started as a student.
“As a student 25 years ago, I got a work study position in an advising office, and I liked it so much I’ve worked in student services ever since.”
She values connection above all else.
“Talking with students, getting to know them, and helping them reach their goals is what I enjoy most.”
When students feel stuck, she focuses on listening first.
“I care, listen closely, and provide them with resources and options.”
Moments at graduation stand out the most.
“Every time a student hugs me at graduation.”
Her advice is simple and direct.
“Reach out to your faculty. They really do care and want you to be successful.”
Quick facts
- One word description: Kind
- Drink: Tea
- Early bird or night owl: Early bird
- Recharge: Go outside, take a walk
Wendy Ovall
Graduate Senior Advisor
Wendy Ovall is driven by student success.
“What I enjoy most is helping students achieve their dreams.”
Her advising style centers on giving students space to think.
“I let them talk it out. Sometimes they just need a listening ear.”
She often prepares graduate students for the reality of the workload.
“I encourage them to reduce their work hours, if possible, when starting the program. The coursework is demanding and takes time to adjust.”
Quick facts
- One word description: Quick
- Drink: Hot chocolate
- Early bird or night owl: Night owl
- Recharge: International travel
Kristie Brink
Undergraduate Senior Advisor, Spokane campus
Kristie Brink’s experience as a student shaped her approach.
“I remember feeling overwhelmed and lost about degree requirements. I want to make sure students get their questions answered and feel supported.”
She values the variety each day brings.
“I like seeing students reach their goals and become successful nurses.”
Her role is to guide, not solve.
“I help students see a new perspective so they can solve the problem themselves.”
One student experience stands out.
“A student struggled with English communication. After connecting her with an ESL specialist, she improved significantly and is now set to graduate.”
Her advice focuses on balance.
“Do one thing each day that makes you happy that is not school related.”
Quick facts
- One word description: Outgoing
- Drink: Decaf coffee
- Early bird or night owl: Night owl
- Recharge: Time with friends and family, Spokane Chiefs hockey, and her cats
Lesley Hernandez-Silva
Director of the Center for Student Excellence, Spokane campus
Lesley Hernandez-Silva’s path into advising is personal.
“As a first-generation college student, I didn’t know how to navigate college. An advisor took the time to guide me and became my mentor. That experience showed me how powerful advising can be.”
She values growth in students.
“Seeing students succeed and grow in confidence is what I enjoy most.”
She helps students simplify what feels overwhelming.
“I remind them they don’t have to have everything figured out. We break things down step by step and make a plan together.”
One story stays with her.
“A student who faced academic, family, and cultural barriers recently earned their LPN. They never gave up on their goal.”
Her advice is about staying in your own lane.
“Do not compare your timeline to anyone else’s.”
Quick facts
- One word: Compassionate
- Drink: Coffee
- Night owl
- Recharge: Time with family, husband, and dogs
Mary Gonzalez
Undergraduate Campus Advisor, Yakima campus
Mary Gonzalez is driven by advocacy.
“I was inspired to become an advisor to advocate for students and be someone they can reach out to for help.”
She enjoys seeing long-term growth.
“I love working with students from pre-nursing to graduation and seeing them evolve into their nursing roles.”
Her approach starts with listening.
“I listen to their story, then we brainstorm options, so they feel part of the solution.”
One moment stands out.
“A student came in after working in the fields, unsure if his grades were enough. We talked through options, and he pursued nursing. At graduation, he thanked me in front of everyone.”
Her advice is clear.
“You are never too old to pursue your dream of becoming a nurse.”
Quick facts
- One word: Helpful
- Drink: Neither
- Night owl
- Recharge: Time with family, pets, and traveling
Heather Kriss
Academic Advisor, Tri-Cities campus
Heather Kriss brings energy and connection into her workday.
She values being present with students.
“Walking the hallway to talk with students or stopping into the simulation booth to watch them practice makes my day better.”
Her colleagues describe her simply.
“Loyal, with a side of humor.”
Outside of advising, she stays active and creative.
Quick facts
- One word: Loyal
- Drink: Sparkling water, coffee close second
- Favorite tea: Earl Grey or Lady Grey
- Recharge: Square dancing, paint by number, LEGO, thrift stores, and time with friends
