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Washington State University

Technical Support

Nursing technical support

Available M-F, 8 am – 5 pm at (509) 324-7324 or nursing.it@wsu.edu

WSU Spokane technical support

Desktop support, wireless, networking services, telephone, and Zoom

WSU Spokane academic library

Multimedia resources, eBooks, clinical resources, drug databases, research databases, guidelines, references and offline access

University technical support

Contact for support changing your password, OKTA, or anything related to Office 365

For Zoom specific support contact

zoom.support@wsu.edu or (509) 358-7748

Office 365

Why use Office 365? It gives you you access anytime, from any device you use to:

  • The latest Office apps, like Word, Excel, PowerPoint, and Outlook.
  • The ability to install on PCs, Macs, tablets, and phones.
  • 1 TB of OneDrive cloud storage.

How to install Office 365 on a PC

  1. Open a web browser, go to office365.wsu.edu.
  2. Login with your WSU Network ID and Password.
  3. Once logged in, click on Install Office at the top right. Office365 Dashboard
  4. Click on Run on the setup file. And then Yes when Windows asks if you want to make changes to the computer.
  5. Office will then install on your computer

How to install Office 365 on a Mac

  1. Open a web browser, go to office365.wsu.edu.
  2. Login with your WSU Network ID and Password.
  3. Once logged in, click on Install Office at the top right and select the option to download Office applications.Office365 Dashboard
  4. Open the download Office install file to begin the installation.
  5. Click Agree for the Software License.
  6. Click Install. The Office suite of applications will now be available in your list of applications on your Mac.

» Download Instructions as PDF.

Global Protect VPN

This software allows your device to connect to the WSU network resources when you are not on a WSU campus.

  • Always check if you are connected to VPN when having access issues remotely
  • Required for many interactions with WSU resources such as accessing files on FS1

How to Install VPN Global Protect – PC

Installation instructions

  1. In your browser, go to https://sslvpn.spokane.wsu.edu/
  2. Log in with your Network ID and Password.
  3. After logging in, there will be several installation files available depending on operating system. Select the appropriate file and download it. Windows 64 bit Global Protect is the most common.

Configuration

  1. Locate the downloaded file and click on it to execute it. Click Next to continue.
    Global Protect Install PC
  2. Accept the default installation location (it may vary depending on Windows version). Click Next to continue and Close to complete the installation.
  3. Once the installation has finished, the Global Protect client should start automatically. If not, you can launch the Global Protect client from the Start menu:
    Windows Start Menu
  4. Enter the portal address sslvpn.spokane.wsu.edu (no https prefix) and then click Connect.Global Protect Portal Sign In
  5. Once the Global Protect client connects to the portal, it will prompt for your username and password. Just enter your Network ID and Password then click Sign In.
  6. Once complete, the VPN should show as “Connected
    VPN connected

How to Install VPN Global Protect – Mac

Installation instructions

  1. In your browser, go to https://sslvpn.spokane.wsu.edu/
  2. Log in with your Network ID and Password.
  3. After logging in, download the Mac 32/64 bit GlobalProtect agent.
    Download Global Protect
  4. When the download completes, run the file.
  5. Click Continue.
  6. On the destination select screen, select the install folder and then click Continue.
    Install Global Protect
  7. On the Installation Type screen, select the GlobalProtect installation package check box, and then click Continue.
  8. Click Install to confirm that you want to install GlobalProtect.
  9. When prompted, enter your Network ID and Password, and then click Install Software to begin the installation.
  10. When this security box appears, users MUST click the Open Security Preferences button (NOT the OK button).
    Security Preferences Mac
  11. Click the Allow button at the bottom of the Security & Privacy box to allow the Palo Alto Extension.
  12. After installation is complete, close the installer.
  13. Launch the GlobalProtect app by searching for it in the Launchpad.
  14. Set the portal address to sslvpn.spokane.wsu.edu.
    Global Protect Portal Sign In
  15. Once the GlobalProtect client connects to the portal, it will prompt for your username and password. Just enter your Network ID and Password then click Sign In.
    Global Protect Sign in page
  16. Once complete, the VPN should show as “Connected
    VPN connected