Voicemail Tutorial
- Enter the Voice Mail System
- Retrieve Your Messages
- Change Your Greeting
- Change Your Password
- Reply To A Message
- Set Date And Time Playback
- Bypass Someone's Greeting
- Forward a Message on Your Machine to Someone Else
- Personalizing Your Voice Mail
To Enter the Voice Mail System:
- From outside the College, dial 358-7535.
- Press # during introductory prompt.
- Enter your mailbox number (your phone—47xxx).
- Enter your password.
**Your phone rings four times before going to voice
mail**
To Retrieve Your Messages:
- Your red light will indicate that you have a message (unless you have a phone tree).
- Enter the voice mail system as outlined in this document.
- Press 1 to retrieve unheard messages.
To Change Your Greeting:
- Enter the voice mail system as outlined in this document.
- Press 4 3 1 and record a new greeting.
- There are three options when recording a greeting on your voice mail:
-
- A greeting when you are ON the phone
- A greeting when you are AWAY from your desk
- A greeting when you are going to be away for an extended period of time
- You can have both a and b present at the same time.
- If you would like Option a, follow the directions below:
-
- Go into your voice mail.
- When the operator starts talking, press 4-3-1-2-2.
- Create your greeting for when you are on the phone and follow the verbal prompts. Now, when someone calls and you are on the phone, they will receive one greeting. If you are out of the office, they will receive another.
-
If you want to do an Extended
Absence greeting, press 4-3-2. It overrides
any other greeting you have, so be SURE TO CANCEL when
you return!
To Change Your Password:
- Don’t forget your password – you are the only one who knows it!
- Enter the voice mail system as outlined in this document.
- Press 4 2 1.
Reply To A Message:
You can reply to a message (if from Pullman, WSU Spokane,
Tri-Cities, Vancouver and the College’s Spokane and
Yakima campuses) without having to first get out of
voice mail.
- Reply with a voice message:
-
- After listening to their message, press 8 to reply to the message.
- Record your reply.
- Press # to indicate the end of your message.
- Press # to send your reply.
- Reply by calling the sender:
-
- After listening to the message, Press 8 8 if you want to call the sender of the message (College of Nursing Spokane and Yakima, Pullman, WSU Spokane, Vancouver or Tri-Cities only).
To Set Date And Time Playback:
- Enter the voice mail system as outlined in this document.
- Press 4 2 4.
To Bypass Someone's Greeting:
When their greeting begins, press # to skip their greeting. Leave your message. You may want to pass this information on to individuals outside the College of Nursing who call you often.
To Forward a Message on Your Machine to Someone Else:
After listening to the message, press 6 and leave an introduction. The system will ask you for the mailbox number (5-digit phone number) of the individual.
Personalizing Your Voice Mail:
To personalize your voice mail for the first time:
- From your office phone, press * 5.
- From outside of the College of Nursing, dial 358-7535.
- Press # during introductory prompt.
- Enter your mailbox number (47xxx). (The number on your phone)
- Enter your initial password (47xxx, same as above).
- Operator will ask you to enter a new password. (There is no record of your password – if you forget it, we start the entire process over.)
- Operator will give you the opportunity to record a personal greeting. Follow the prompts.
To Personalize Your Voice Mail
- From your office phone, press * 5.
- From outside the College of Nursing, dial 358-7535.
- Press # during the introductory prompt.
- When prompted, enter your mailbox number (last five digits of your phone number)
- The operator will ask you to enter your password.
- The operator will then give you the opportunity to
record a personal greeting.
Name Change:
Your voice mail gives your name to the caller. You will need to change the name from the previous user.
- From your office phone, press * 5
- From outside the College of Nursing, dial 358-7535.
- Press # during the introductory prompt.
- When prompted, enter your mailbox number (last five digits of your phone number)
- The operator will ask you to enter your password.
- When operator starts to tell you how many messages you have (or don’t have), press 4 3 3.
- Follow the prompts to change the name.